NON-IT · Senior
Quality Analyst — BPO Process
Audit calls and chats against the client's quality framework, identify gaps, and coach agents to close them. You'll be central to keeping the client's quality scores high.
100% free for candidates
Remote (WFH) & Office (WFO)
Pan India
Intermediate & above
What you'll do
- Audit calls/chats against client quality parameters
- Share feedback and coach agents on improvement areas
- Track quality scores and prepare audit reports
- Flag recurring issues to the Team Leader and client
Who this is for
Prior QA or senior agent experience in a BPO environment, strong attention to detail, and comfortable giving direct feedback.
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