NON-IT · Senior
Team Leader — BPO Operations
Lead a floor of agents for a client process. You'll own team performance, daily reporting, coaching, and be the escalation point between agents and the client.
100% free for candidates
Remote (WFH) & Office (WFO)
Pan India
Intermediate & above
What you'll do
- Manage a team of agents against daily/monthly targets
- Run coaching and floor support sessions
- Prepare and share performance reports with the client
- Handle escalations and process-level issues
Who this is for
Prior experience as a Team Leader or senior agent in a BPO/call centre environment, with strong people-management skills.
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